Thank you for shopping with Nako. We appreciate that you like what we make! We also want to make sure you have a rewarding experience when exploring, evaluating, and purchasing our products.
Before the Returns/Exchanges
Customers have 30 days for a refund or exchange. We are unable to accommodate any returns or exchanges after the 30-day mark.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. There are some products that cannot be returned.
- Additional non-returnable items
- Monthly Subscription Boxes
- Gift cards
To complete your return or exchanges, the customer need to email firstname.lastname@example.org. Please do not mail your purchase back to our office or warehouse without contacting us first.
To ensure receiving your return or exchange please follow the steps below:
1. Email us at email@example.com to inform us that you are returning item(s).
2. Please provide a receipt or proof of purchase and we will provide you with the address.
3. Ship the item(s) to us. We encourage you to provide us with a valid tracking number on your returning item(s).
4. For an exchange, the new item(s) will be delivered when we receive your returned product(s).
5. We will provide a tracking number for the exchanged item(s) and you will be able to track the package on the Tracking Page.
- The customer is responsible for the shipping costs for returned items.
- We may charge you the shipping cost for the exchanged item(s).
- For the exchange, it will cost 2 business days to re-ship the items after we receive the returns.
Every single product is checked for defects, thoroughly inspected, and packaged with the utmost care. We do this to ensure our customers receive only the best quality.
There may be times when we do not have the product(s) in stock, or face some issues with our inventory and quality check. In such cases we may have to cancel your order. You will be informed in advance so that you won't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out a quality check before processing any ordered item. We take the utmost care while packing the product and take time to ensure that the packing is secure so that the items don’t get damaged during transit. Please note that Nako is not liable for damages that are caused to the items during transit.
If the customer wants a refund, please follow the steps below:
1. Email us at firstname.lastname@example.org to inform us you are refunding an item(s).
2. Provide a receipt or proof of purchase. If we agree with the refund request, we will provide the return address to you.
3. Once the return is received and inspected, we will proceed to issue a refund for your purchase.
4. A credit will automatically be applied to your credit card or original method of payment within 3 business days.
- Import duties/taxes, shipping fees (If the items are already shipped out) and customs fees are non-refundable.
For the subscription orders, the subscription auto-renews every month.
If the customer no longer wishes to receive a Nako fishing box every month, the subscription can easily be canceled by logging into the customer’s account where you can view, pause, or cancel the subscription. Just scroll to the bottom of the page and select “pause” for a certain number of months or cancel completely.
- Please note that when the subscription is canceled, the customer will no longer be charged for future boxes but will still receive the boxes previously paid for.